Fulfillment:
All orders are fulfilled (picked and packed) within 48 hours except for weekends. Orders ship Monday-Friday via UPS Mail Innovations or UPS 2nd Day Air (Expedited).
Shipping times:
UPS Standard: 3-5 days after fulfillment.
USPS Priority Mail: 2-4 days after fulfillment.
UPS 2nd Day Air: 2 days after fulfillment.
Same-day and next-day delivery via Ohi*** are available in select locations.*
Shipping locations:
We currently ship to all states, including Alaska, Hawaii, and Puerto Rico via standard shipping.
UPS 2nd Day Air is only available in the lower 48 states in the US. This excludes Hawaii, Alaska, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, and Armed Forces (Americas, Europe, Pacific).
Other shipping notes:
UPS does not ship to PO Boxes so please use a valid address with your order. If you must ship to a PO Box, your order will ship via USPS.
If your package has been lost in transit or if you have any questions about your order, please contact us at hello@getstix.co.**
Please know that while we are doing everything we can to ensure a speedy delivery, shipping times are not guaranteed.
*Pending inventory availability
**Stix is not responsible for lost or stolen packages. Customers should file directly with the carrier.
***Please feel free to contact support@shipohi.com directly regarding your delivery. They have the most up-to-date information on your package.